FAQs
1. What products do you offer?
We specialize in high-quality stationery and organizers, including notebooks, planners, journals, pens, desk organizers, file holders, storage boxes, sticky notes, and more. Our collection is curated to support productivity, creativity, and a clutter-free lifestyle.
2. Where do you ship?
Currently, we ship to all 50 states across the United States. We are working on expanding our shipping options internationally—stay tuned for updates!
3. How long does shipping take?
Orders are typically processed within 1–3 business days. Standard shipping usually takes 3–7 business days depending on your location. You will receive a tracking number via email once your order has been shipped.
4. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and link. You can use this information to monitor the delivery status in real time.
5. Can I modify or cancel my order after it has been placed?
If you need to modify or cancel your order, please contact us as soon as possible at support@tridentcapitalllc.com. If your order hasn’t been processed yet, we’ll do our best to accommodate your request.
6. What is your return policy?
We offer a 30-day return policy on most items. Products must be unused, in their original packaging, and in resellable condition. Please reach out to support@tridentcapitalllc.com to initiate a return or for more details.
7. What if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! Please contact us at support@tridentcapitalllc.com within 7 days of receiving your order, and include your order number along with a photo of the issue. We'll make it right.
8. Do you offer bulk or corporate orders?
Yes, we offer special pricing and solutions for bulk, corporate, and educational orders. For inquiries, please email us directly at support@tridentcapitalllc.com with your requirements.
9. Do you offer gift packaging or personalized notes?
Currently, we do not offer gift wrapping or personalization, but we are planning to add these options soon. Follow us on social media or subscribe to our newsletter for updates.
10. How can I stay updated on new arrivals and special offers?
Sign up for our email newsletter and follow us on our social media platforms to stay informed about new product launches, sales, and exclusive promotions.